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Back to villaFrequently asked questions
When am I charged?
When you click pay, your booking is confirmed and charged immediately (or per the payment schedule shown for your rate). You see the exact total before confirming.
Can I cancel my booking?
Every rate shows its own cancellation policy before you pay. Free-cancellation rates are fully refundable until the stated deadline, and you can cancel online from your account in a couple of clicks — no phone call needed.
Who appears on my bank statement?
Your stay is charged by our travel supplier, Nuitée Travel Limited (LiteAPI) — so their name may appear on your statement instead of SplashVillas. Same booking, nothing to worry about.
When do I get my confirmation?
Instantly. As soon as the payment is accepted you receive an email with your reservation reference and the property’s confirmation code, and the booking appears in your account.